Chapter 52 · How Professional Engineers Troubleshoot Computers

Section 1: Systematic Methodology

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  • Topic 1.1: Symptom identification
  • Topic 1.2: Reproduction
  • Topic 1.3: Log review
  • Topic 1.4: Isolation (narrowing down the cause)
  • Topic 1.5: Root-cause analysis
  • Topic 1.6: Fix and verify